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Job Description
Job Summary:
Reviews, analyzes, and evaluates healthcare business systems and user needs. This position formulates solutions to coordinate with overall healthcare systems, business systems, and Information System strategies. Has knowledge of commonly-used concepts, practices, and procedures within healthcare. Writes detailed description of user needs, program functions, and steps required to develop or modify applications. Relies on experience, creativity, and judgment to plan and accomplish goals. Incumbent performs a variety of tasks to support healthcare systems and their users. Formulates and defines systems scope and objectives for complex projects involving healthcare or business systems through research and fact-finding combined with an understanding of applicable business systems and industry standards.
Essential Functions and Duties:
Primary support contact for installation and support of multiple Health Information System modules or business systems, and any integrated applications or systems.

Analyzes complex healthcare system problems and assessing how automated systems can be implemented to resolve problems.

Oversees implementation, installation, debugging, testing, documentation, support, training and upgrades to Health Information System modules or business systems, integrated software and other applications.

Writes and maintain detailed documentation covering work flow processes, and training material for supported applications and systems.

Collaborates with management to document and ensure systems are licensed and have maintenance agreements.

Serves as Information Systems liaison and representative to vendors, consultants, user groups, and end-users.

Assists users with trouble shooting and resolving issues within Health Information System programs.

Drives communication between business leaders and Information Systems; exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

Keeps IS management informed of all events affecting supported systems.

Performs ad hoc analysis and reporting as needed.

As needed this position may require after hour, holiday, and weekend support.

Works on special projects as assigned by management.

Works with other Information Systems team members concerning technical issues or needs.

Position Qualifications:
Requires an understanding of report writing, SDLC terminology, and healthcare or business systems.

Experience providing end-user support, a proven track record of being well-organized and able to manage projects to meet deadlines is required

The ability to handle confidential information in accordance with hospital policies and procedures is also required.

The incumbent must positively interact with personnel to meet project goals and timelines.

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

Preferred Skills and Abilities:
Bachelor of Science/Bachelor of Arts degree or 5 years of work experience is preferred.

Familiarity with Microsoft Office and networking is a plus but not required.

SQL experience is a plus but not required.

HL7 Interface experience is a plus but not required.

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.



Company Description
SIHF Healthcare is one of the countrys largest Community Health Centers. Our senior leadership team and Board established our organization as a nationally respected and reputable health care service provider. SIHF Healthcares multi-specialty provider group has over 38 locations across central and southern Illinois that is the medical home for over 105,000 individuals.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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