• Randstad
  • Westwood, NJ
  • Advertising/Marketing/Public Relations
  • Full-Time
  • 415 Old Tappan Rd

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job description

job summary:

ERP/ EBS Account Manager will be responsible for the following: (EBS)

  • Manage our client services in a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all client escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand client's business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Proactively identify customer needs
  • Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities for smaller client projects (Identify key project deliverables; project risks and issues; develop high level schedule)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services
  • Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals
  • Strategic Alignment

  • Understand client's business, model and climate
  • Proactive in identifying customer needs
  • Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation
  • Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Preferred experienced with ERP clients (EBS, Oracle)
  • Preferred Technical knowledge: Use of commercial ERP software product (Oracle, SAP)
  • Certificate/ experience in project management - Nice to have

  • location: Somerset, New Jersey
    job type: Permanent
    salary: $95,000 - 100,000 per year
    work hours: 9am to 5pm
    education: Bachelors

    responsibilities:

    ERP/ EBS Account Manager will be responsible for the following: (EBS)

  • Manage our client services in a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all client escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand client's business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Proactively identify customer needs
  • Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities for smaller client projects (Identify key project deliverables; project risks and issues; develop high level schedule)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services
  • Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals
  • Strategic Alignment

  • Understand client's business, model and climate
  • Proactive in identifying customer needs
  • Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation
  • Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Preferred experienced with ERP clients (EBS, Oracle)
  • Preferred Technical knowledge: Use of commercial ERP software product (Oracle, SAP)
  • Certificate/ experience in project management - Nice to have

  • qualifications:

    ERP/ EBS Account Manager will be responsible for the following: (EBS)

  • Manage our client services in a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all client escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand client's business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Proactively identify customer needs
  • Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities for smaller client projects (Identify key project deliverables; project risks and issues; develop high level schedule)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services
  • Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals
  • Strategic Alignment

  • Understand client's business, model and climate
  • Proactive in identifying customer needs
  • Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation
  • Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Preferred experienced with ERP clients (EBS, Oracle)
  • Preferred Technical knowledge: Use of commercial ERP software product (Oracle, SAP)
  • Certificate/ experience in project management - Nice to have

  • skills:

    ERP/ EBS Account Manager will be responsible for the following: (EBS)

  • Manage our client services in a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all client escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand client's business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Proactively identify customer needs
  • Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities for smaller client projects (Identify key project deliverables; project risks and issues; develop high level schedule)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services
  • Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals
  • Strategic Alignment

  • Understand client's business, model and climate
  • Proactive in identifying customer needs
  • Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation
  • Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Preferred experienced with ERP clients (EBS, Oracle)
  • Preferred Technical knowledge: Use of commercial ERP software product (Oracle, SAP)
  • Certificate/ experience in project management - Nice to have

  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    skills

    ERP/ EBS Account Manager will be responsible for the following: (EBS)

  • Manage our client services in a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all client escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand clients business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Proactively identify customer needs
  • Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities for smaller client projects (Identify key project deliverables; project risks and issues; develop high level schedule)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services
  • Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals
  • Strategic Alignment

  • Understand clients business, model and climate
  • Proactive in identifying customer needs
  • Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation
  • Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Preferred experienced with ERP clients (EBS, Oracle)
  • Preferred Technical knowledge: Use of commercial ERP software product (Oracle, SAP)
  • Certificate/ experience in project management Nice to have
  • qualification

    ERP/ EBS Account Manager will be responsible for the following: (EBS)

  • Manage our client services in a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all client escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand clients business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Proactively identify customer needs
  • Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities for smaller client projects (Identify key project deliverables; project risks and issues; develop high level schedule)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services
  • Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals
  • Strategic Alignment

  • Understand clients business, model and climate
  • Proactive in identifying customer needs
  • Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation
  • Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Preferred experienced with ERP clients (EBS, Oracle)
  • Preferred Technical knowledge: Use of commercial ERP software product (Oracle, SAP)
  • Certificate/ experience in project management Nice to have
  • responsibilities

    ERP/ EBS Account Manager will be responsible for the following: (EBS)

  • Manage our client services in a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all client escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand clients business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Proactively identify customer needs
  • Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities for smaller client projects (Identify key project deliverables; project risks and issues; develop high level schedule)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services
  • Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals
  • Strategic Alignment

  • Understand clients business, model and climate
  • Proactive in identifying customer needs
  • Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation
  • Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Preferred experienced with ERP clients (EBS, Oracle)
  • Preferred Technical knowledge: Use of commercial ERP software product (Oracle, SAP)
  • Certificate/ experience in project management Nice to have
  • educational requirements

    Bachelors

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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