Client Services Manager

Compensation

: $39,570.00 - $62,650.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Who YOU Are

Do you love marketing strategy? Are you proactive, organized, thorough, and detail oriented? Is white glove service your middle name? If so, this may be your dream job. BEN is seeking a Manager, Client Services to join a dynamic team of professionals on the front lines growing the BEN business. You will work with premier brands mapping the way to brand integration success. This role is ideal for someone who draws immense satisfaction from a job well done, and who understand that no task is too small and no detail is insignificant. If you want to work for a company that does great things and work with the absolute best people in the business, we want you.


Who WE Are

The Branded Entertainment Network (BEN) connects global brands to consumers through the power of popular entertainment. From the world-leading product integration platform to the global leader for rights clearances and representation (Greenlight), the Branded Entertainment Network helps elevate projects, amplify brands, and captivate audiences. Our team is global, with offices in Los Angeles (headquarters), New York, London, and Provo. Branded Entertainment Network is privately held company, wholly owned by Bill Gates.


At BEN, we recognize that our employees are the key to the company s success and work hard to maintain our incredible company culture. While BEN is a well-established organization and a recognized industry leader with a rich history of integration and licensing success stories, we have not abandoned our start-up mentality. BEN continually evolves branding strategies through artificial intelligence and predictive modeling to meet the unique needs of our clients. To that end, BEN is results-oriented, client-centric, and highly creative organization which offers candidates the opportunity to learn from the best and the brightest in this dynamic industry. BEN offers a competitive benefits package and promotes an environment which supports our core values of Passion, Accountability, Teamwork, and Inclusion.


Responsibilities


  • Directly responsible for managing multiple client relationships, providing strategic insights and solutions to drive growth of business.
  • Oversee client program by sourcing and vetting integration opportunities across streaming, broadcast, premium cable, cable, film, music, and influencer content, managing execution and content teams to deliver seamless results
  • Build client relations and identify incremental opportunities to expand agency capabilities and drive sales
  • Provide strategic counsel and pitch recommendations to client
  • Assist senior account management team displaying high standards of client care at all times and always providing white glove service
  • Oversight of client inventory and products, ensuring that warehouse inventory is maintained at proper levels, on-going ordering of perishable stock, maintenance, and regular distribution of inventory control reports, etc
  • Responsible for reporting to clients including monthly newsletters, quarterly reporting, integration results, measurement updates, and managing the creation of sizzle reels with scan team
  • Manages day to day correspondence and communication with clients
  • Ongoing input and management of client data in BEN
  • Meeting attendance and participation, including taking notes, and record keeping
  • Active participation in the evolution of BEN and Research needs to better improve experience for clients
  • Observe strict health & safety procedures, working safely at all times and reporting any potential hazards, faults, or problems to management
  • Attend and complete compulsory training as required
  • Carry out other duties, as assigned
  • Manage a staff as necessary


Qualifications and Skills Required


  • 5 - 7 years of experience in agency account management
  • Experience in either a media buying agency or integrated marketing team preferred
  • Knowledge of and relationships with entertainment industry preferred
  • Strong customer service or sales focus with an awareness of your impact on the client experience
  • Willingness take a hands-on approach with respect to client materials and product
  • Flexible, committed and punctual
  • May require attendance at events or shoots outside of standard work schedule
  • Ability to remain calm and friendly under pressure in a busy environment
  • Strong problem-solving ability
  • Ability to lead and motivate a team
  • Ability to prepare and present written and oral presentations, communicate effectively and tactfully with clients, industry contacts, management, and all levels of co-workers
  • Excellent negotiation, time management, and prioritization skills
  • Ability to pay close attention to detail and understand written and oral instructions
  • Bachelor s degree in Marketing, PR, Communications, or related field strongly preferred
  • Proficiency with Mac and MS Office required and CRM knowledge preferred
  • Travel is necessary and required

Associated topics: call center manager, customer care manager, director, gerente de servicio, lead, manager, monitor, operations, product support, service manager * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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